Rooms Division

General information

Campus

Ferrieres' Ecosystem

Programme Length

6 months

Starting Date

05/10/2022

Level

beginner

Language

French / English

Tuition fees

9 500 €

Description:

The Reception course awards the student the instructional tools needed to become proficient in booking and welcoming guests in a hotel environment and to be able to attend to their smallest needs and desires, ensuring the utmost level of comfort and wellbeing.

Objective:

• Perform the appropriate gestures and develop behavioral skills (skill set, intrapersonal and interpersonal skills)
• Define the roles and positions within the reception area 
• Differentiate between various guest segments, products and adapted price ranges
• Comply with the established organization and shifts in the different reception positions
• Promote the hotel offerings as per the specific expectations of international guests
• Use digital tools to better prepare the arrival of guests
• Process and inform upper management about the guest’s stay
• Develop professional credibility and efficiency (professional hospitality culture, professional practices of excellence, professional visits, PAP Diversified ecosystem, operational internship).
• Make sure facilities, furniture and equipment are duly maintained
• Provide the department with material and products

Pedagogic method:

• Learn
• Understand
• Practice
• Assess
• Control